Return & refund Policy – Pal’s Taste Of Punjab

Thank you for shopping with Pal’s Taste Of Punjab. We take pride in offering authentic, high-quality products. If In Case You Face Any Issues we’re here to help. we take great care to ensure our products are fresh, authentic, and safely packaged. As our items are perishable food products, we follow no-return, no-refund policy, except in cases where the product is damaged or incorrect.

1. Returns – Eligible Cases for Refund or Replacement

You may request a refund or replacement only if:

• The product was damaged during shipping
• You received the wrong item

📌 Proof required: Customers must provide clear photos or videos within 24–48 hours of delivery to process the claim.

• You may request a return within 3 days of receiving your order if the item is:
  • Damaged during delivery
  • Incorrect or not as described
• To be eligible for a return, the product must be unused, unopened, and in its original packaging.

2. Non-Returnable Items

• Opened food items (due to hygiene and safety reasons)
• Products returned after 3 days of delivery

3. Refunds

• Once your return is received and inspected, we will notify you.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable (except if the product was damaged or incorrect).

4. Exchanges

We only replace items if they are damaged or incorrect. If you need an exchange, please contact us with proof (photo/video) within 48 hours of delivery.

5. Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our error (damaged/wrong item).
• We recommend using a trackable shipping service to ensure your return reaches us.

6. Contact Us

For refund or replacement requests, please contact us within 24–48 hours of receiving your order at:
📧 palstasteofpunjab@gmail.com
📞 9004002200